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Describe the issue and include the email associated with your account. For a generation or download problem, include the task reference. For a payment or refund question, include the order reference, charge date, amount and currency.

Do not send passwords, sign-in links, verification codes, full payment-card details or unnecessary copies of personal photos.

Tell us which account or material your request concerns. For unauthorized use of your likeness or work, provide a page link or other information that helps us locate it and explain the concern. We may ask for information reasonably needed to verify authority and handle the request.

Do not send identity documents unless we explain why they are needed and how to submit them safely. Our Privacy Policy explains related processing and your rights.