Refund Policy

Email support from the address associated with your purchase and include the order reference and reason for your request. We review the purchase terms, whether credits or services have been used, any unresolved tasks and the remedies required by applicable law. Submitting a request is not confirmation that a refund has been approved.

Approved money refunds are processed through the payment provider to the original payment method where possible. Any corresponding refunded credits or access are withdrawn. Your bank or payment provider controls when the refund appears in your account.

Credits reserved for a generation are released when the task is confirmed to have failed without delivery. Returning credits is different from refunding a payment. A pending task, a closed browser tab or a temporary connection error does not by itself establish failure; we reconcile the task before finalizing its credits.

If a result is missing, cannot be opened or materially differs from the service described at purchase, contact support with the task reference. We investigate and provide the remedy due under your purchase terms and applicable law. Differences in artistic style or personal preference alone do not automatically establish a failed generation.

If you believe a charge relates to Raindance AI Video, email support with the charge date, amount, currency and any order reference. We will investigate the report. Do not send your full card number, security code, password or verification codes.

You can also contact your bank or payment provider about an unauthorized or incorrect charge. A lawful payment dispute does not by itself forfeit your rights.

Nothing on this page limits mandatory withdrawal, cancellation, refund or other consumer remedies under applicable law. Visiting the website, creating an account or selecting a photo does not itself waive those rights.